Officer (Complaints and Enforcement) (Ref. No.: PMSA-OCE-18/26)
The Property Management Services Authority (PMSA) is the statutory body established under the Property Management Services Ordinance (PMSO)(Cap 626) and is tasked to regulate and promote the development of the property management industry. For further details about the PMSA, please visit website at www.pmsa.org.hk.
Applications are invited for the following position:
Officer (Complaints and Enforcement) (Ref. No.: PMSA-OCE-18/26)
Responsibilities
Reporting to the Manager (Complaints and Enforcement), the appointee will be required to:
-
Handle enquiries, complaints and conduct enforcement inspections properly and timely;
-
Collect and analyse evidence for disciplinary cases in accordance with the PMSO and other relevant ordinances;
-
Carry out investigations and gather evidence for alleged disciplinary offences;
-
Assist in preparing various case reports and statistical reports, etc.;
-
Prepare for and attend disciplinary/appeal hearings, and court as a witness; and
-
Undertake ad-hoc tasks as assigned.
Requirements
-
Tertiary education or above in any disciplines;
-
A minimum of 1 year relevant working experience;
-
Experience in complaint handling and customer service will be an advantage;
-
Enforcement experience in government departments, statutory bodies, or authorities will be an advantage;
-
Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing;
-
Good command of both written and spoken English and Chinese (preferably attained Level 3 or above in HKDSE, or Grade “C” or above in English Language (Syllabus B) and Chinese Language in HKCEE, or equivalent);
-
Good report writing skills; and
-
A team player with strong sense of responsibility and communication skills.
A three-year employment contract will be offered. Remuneration will be commensurate with qualifications and experience.
Interested parties please send your curriculum vitae stating the position (with reference number) you are applying for, current and expected salary, either by email to hr@pmsa.org.hk or by mail to the Manager (Administration and Resources Management), The Property Management Services Authority, Units 806-8, 8/F, Dah Sing Financial Centre, 248 Queen’s Road East, Wan Chai, Hong Kong. Review of applications will continue until the vacancy is filled.
Where appropriate, applicants may also be considered for other vacancies within the organization. All information provided by applicants will be treated in strict confidence and used for recruitment purposes only.
