Court Allowed Property Management Services Authority’s Application to Strike Out Unreasonable Claim of Complainant and Ordered Complainant to Pay Costs

The Property Management Services Authority (PMSA) received from a complainant earlier a complaint against various licensed property management companies (PMCs) and their staff, and requesting the PMSA to relay the complainant’s concerns to the respective PMCs.

The PMSA promptly dealt with the complaint and reflected to the relevant PMCs the concerns of the complainant as requested.  However, the complainant was dissatisfied and later instituted legal proceedings in the Court of First Instance of the High Court and made claim against the Chief Secretary for Administration, as well as the Incumbent and former Chairpersons of the PMSA for damages. 

The aforementioned lawsuit was heard by the Master of the High Court on 18 March this year.  The Court, after conducting a hearing on the PMSA Chairpersons’ application to strike out the complainant’s claims, allowed the application and ordered that the complainant’s claim be struck out, and costs of $120,000 be paid by the complainant. 

The PMSA welcomes the decision of the Court and reiterates that the PMSA deals with complaints in a fair and just manner.  Adopting a pragmatic approach, the PMSA also provides suitable assistance to complainants for resolving the issues of the complaint.  If a complainant institutes proceedings or makes claims unreasonably against the PMSA out of dissatisfaction of the complaint handling outcome, the PMSA will uphold its stance robustly and make response seriously.  If a complainant’s unreasonable claim is unsuccessful, the complainant may have to bear the legal consequences of paying costs.


​​​​​​​​​​​​​​Ends/Friday, 22 March 2024
Issued at HKT 11:00
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