The Property Management Services Authority may conduct an investigation if it has reasonable ground to suspect that a licensee has committed a disciplinary offence or the licensee no longer meets any of the prescribed criteria for holding the licence. If, at the conclusion of an investigation, the Property Management Services Authority is satisfied that there is evidence that tends to establish the matter concerned, the Property Management Services Authority may decide that a hearing be conducted. If, at the conclusion of a hearing, the Property Management Services Authority is satisfied that the matter is established, it may discipline the licensee.
Under the Property Management Services Ordinance, the Property Management Services Authority may make any of the following orders against the licensee:
- verbal warning or written reprimand;
- imposing a condition on the licence;
- varying a condition of the licence;
- suspending the licence; or
- revoking the licence.
Disciplinary records are set out in the register which is accessible to the public.
A person aggrieved by an order made by the PMSA may lodge an appeal against the order. The appeal will be heard by an appeal tribunal composed of members of the Appeal Panel which is appointed by the Secretary for Home and Youth Affairs. An appeal tribunal may confirm, vary or reverse any decision, finding or order to which the appeal relates.