As society progresses, the public has increasing expectations and rising standards for property management services. The property management industry must advance with times, strengthen its professional conduct and constantly raise its level of service to adapt to challenges and move forward towards quality and professionalism.

Under the property management industry licensing regime, besides issuing licence, the PMSA actively formulates Codes of Conduct and Best Practice Guides for the industry to provide practical guidance on various property management functions and a set of service standards which propels the industry to raise its professional service level, at the same time increasing the transparency of work standards of the industry and the public’s understanding of the industry, thereby reducing conflict and complaints regarding property management services.

A licensee of property management does not incur a civil or criminal liability only because the licensee has contravened a provision of the codes of conduct. However, in any proceedings (whether disciplinary, civil or criminal), if the Property Management Services Authority, the disciplinary committee or the court is satisfied that a provision of the codes of conduct is relevant to determining a matter that is in issue in the proceedings, then the codes of conduct are admissible in evidence in the proceedings; and proof that a licensee contravened or did not contravene the provision may be relied on as tending to establish or negate that matter.

The Property Management Services Authority will continue to issue other Codes of Conduct and Best Practice Guides timely, covering different property management areas in order to provide guidance to the industry, including Handling Residential Noise Issues; Clubhouse Facilities Management; Drinking Water Facilities Management and Handling Canopy Work. 
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Currently, the Property Management Services Authority has issued multiple Codes of Conduct and related Best Practice Guides in accordance with the Property Management Services Ordinance (Cap. 626).

Educational Videos (Chinese Only)

To further enhance licensees' understanding of the Property Management Codes of Conduct, the Property Management Services Authority has produced a series of educational videos featuring the situations licensees may encounter during property management service provision. Dr. James Wong, Chairperson of the Property Management Services Authority, also featured in the videos and shared experience in person for promoting the industry to act with integrity.

業主有疑難,物管點幫手?

業主可否隨意查閱財務文件?

物管人(第1級)持牌人轉會無通知?

交接甩漏點算好?

處理投訴有咩程序?

個人資料點處理?

吊船變海盜船?

管理處擺空城計?

每項收費都屬「管理費」?

物管公司延遲支付款項?

火警演習 防患未然

消防年檢要合規 招標工作要做齊