Court Allows Property Management Services Authority’s Application to Strike Out Unreasonable Claim of Complainant and Orders Complainant to Pay Costs

The Property Management Services Authority (PMSA) received from a complainant earlier a complaint against a licensed property management company (PMC) and its property manager.

The PMSA promptly dealt with the complaint.  However, after thorough examination of the relevant information, the PMSA concluded that the complaint was unsubstantiated and had replied to the complainant in detail.  The complainant later instituted legal proceedings in the Court of First Instance of the High Court and made claim against the concerned PMC and its property manager, as well as the Chairperson of the PMSA for damages.

The aforementioned lawsuit was heard by the Master of the High Court on 5 February this year.  The Court, after conducting a hearing on the PMSA Chairperson’s application to strike out the complainant’s claims, allowed the application and ordered that the complainant’s claim be struck out, and costs of $140,000 be paid by the complainant.

The PMSA welcomed the decision of the Court and reiterated that the PMSA deals with complaints in a fair and just manner.  Adopting a pragmatic approach, the PMSA also provides suitable assistance to complainants for resolving the issues of the complaint.  If a complainant institutes proceedings or makes claims unreasonably against the PMSA out of dissatisfaction of the complaint handling outcome, the PMSA will uphold its stance robustly and make response seriously.  If a complainant’s unreasonable claim is unsuccessful, the complainant may face the legal consequences of paying costs.

​​​​​​​
Ends/Thursday, 8 February 2024
Issued at HKT 17:30
NNNN