Property Management Services Authority Announces Service Targets for Licensing and Regulatory Matters

The Property Management Services Authority (PMSA) today announced the introduction of a series of service targets for property management (PM) industry licensing and regulatory matters, with the aim of further enhancing the quality of its public services and work transparency.

Since the implementation of the PM industry licensing regime under the Property Management Services Ordinance (Cap. 626) (“PMSO”) from August 2020, the three-year transition period of the licensing regime ended smoothly on 31 July 2023. The Hong Kong PM industry has entered into a new era whereby PM companies and relevant practitioners are required to be licensed. Having accumulated sufficient operational experience and data from processing various licence applications and performing regulatory functions, the PMSA has now established a set of practical and achievable service targets for licensing and regulatory matters, including:

Service	Service Target
New applications for PM practitioner licences and PM company licences	Maintain current service targets: Upon receipt of a complete application, the required fee and all necessary documents, approval for PM practitioner licences will generally be completed within 15 working days, and for PM company licences within 25 working days. Under the PMSO, application for renewal of PM practitioner licences has to be submitted to the PMSA 3 to 6 months before the licence expiry date, while application for renewal of PM company licences has to be submitted 6 to 9 months before expiry. Renewal applications are generally processed in the order of the licence expiry dates. Therefore, the service targets of 15 working days for PM practitioner licences and 25 working days for PM company licences apply only to new licence applications and do not apply to licence renewal applications.
Replacement of lost licences / PM practitioner identity cards	Complete replacement within 10 working days upon receipt of the application and required fee.
Provision of copies of the Register of Licensed PM Companies and PM Practitioners	In accordance with Section 13(8) of the PMSO, any person may, upon payment of the prescribed fee, obtain a copy of the whole or any part of the Register maintained by the PMSA. • Complete provision within 2 weeks upon receipt of the application and required fee.
Updating the Registers of Licensed PM Companies and PM Practitioners	• New licences or renewed licences: Update within 2 weeks after approval. • Changes in the number of properties managed and/or number of licensed practitioners employed: Update within 3 months after receipt of notification • Sanctions imposed after disciplinary hearings: Update within 1 month after issuance of the sanction order.
Updating the List of Licensees	Update the List and gazette quarterly (every 3 months).
General Enquiries	85% of general enquiries relating to the provision of PM services will be followed up within 14 days.

The first service target listed in the table above (item 1) has already taken effect. The other service targets (items 2 to 6) will take effect today (1 April 2026).

Dr James WONG, Chairperson of the PMSA, said: “The PMSA is committed to driving the PM industry to keep pace with time and develop healthily towards enhanced quality and professionalism. As the statutory regulator of the PM industry, we also hold ourselves to the same high standard by continuously improving the quality of our public services. The introduction of the service targets for licensing and regulatory matters is intended to further enhance the transparency of PMSA’s work, enabling the industry and the public to have a clearer understanding of our service pledges and actual performance. The year 2026 marks the 10th anniversary of the enactment of the PMSO and the establishment of the PMSA. We will continue to uphold the spirit of continuous improvement, dedicated to improving service efficiency and further promoting the professional status of the PM industry, and will work hand in hand with the industry to build up a better quality community for the public.”

Ends/Wednesday, 1 April, 2026
Issued at HKT 10:30
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