Manager (Complaints and Enforcement) (Ref. No.: PMSA-MCE-32/26)
The Property Management Services Authority (PMSA) is the statutory body established under the Property Management Services Ordinance (Cap 626)(PMSO) and is tasked to regulate and promote the development of the property management (PM) industry. For further details about the PMSA, please visit website at www.pmsa.org.hk.
Applications are invited for the following position:
Manager (Complaints and Enforcement) (Ref. No.: PMSA-MCE-32/26)
Responsibilities
Reporting to the Senior Manager (Complaints and Enforcement), the appointee will be required to:
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Assist in overseeing the PMSA Complaints and Enforcement Division, including the handling of complaints and enquiries concerning PMSA licensees;
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Assess and handle complaints and investigate suspected disciplinary offences and other offences under the Property Management Services Ordinance (Cap 626) (“PMSO”), where applicable;
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Conduct investigations and gather evidence, including conducting interviews and requesting information or documents, in accordance with the PMSO and other applicable laws and established procedures;
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Analyse evidence, assess complaints and prepare investigation reports and case materials for disciplinary or criminal proceedings, where appropriate;
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Assist in preparing materials for disciplinary and court proceedings, and attend hearings or court proceedings as required, including giving evidence where appropriate;
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Plan and supervise enforcement inspections concerning property management services;
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Liaise with other law enforcement agencies, government departments and other relevant organisations, and refer matters to appropriate authority where necessary;
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Represent the PMSA and deliver presentations or speak at workshops, seminars and public education activities concerning property management;
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Supervise junior officers in the discharge of their duties; and
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Perform other duties and ad-hoc assignments as directed.
Requirements
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A recognised university degree or equivalent qualification;
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At least 8 years’ relevant experience in complaints handling, regulatory enforcement, investigation, compliance, law enforcement, public administration or a related field, preferably including at least 3 years’ supervisory experience;
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Ability to interpret and apply relevant legislation, regulatory requirements and procedural safeguards;
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Experience in regulatory authorities, law enforcement agencies, statutory bodies, government departments, or public administration is desirable;
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Knowledge of the PMSO, the Building Management Ordinance (Cap 344), the regulatory framework for property management services will be an advantage;
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Mediation training and experience will be an advantage;
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Strong analytical, investigative, case management and report-writing skills, with the ability to evaluate evidence and exercise sound judgment;
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Good leadership, interpersonal, communication, and problem-solving skills;
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An active team player with a strong sense of integrity, impartiality, and responsibility;
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Ability to work independently and collaboratively under pressure and to manage multiple cases and deadlines; and
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Good written and oral communication skills in both Chinese and English.
A three-year employment contract will be offered. Remuneration will be commensurate with qualifications and experience.
Interested parties please send your curriculum vitae stating the position (with reference number) you are applying for, current and expected salary, by email to hr@pmsa.org.hk. Review of applications will continue until the vacancy is filled.
Where appropriate, applicants may also be considered for other vacancies within the organization. All information provided by applicants will be treated in strict confidence and used for recruitment purposes only. Information provided will be kept for 12 months and will be destroyed afterwards.
