Officer (Complaints and Enforcement) (Ref. No.: PMSA-OCE-21/25)
The Property Management Services Authority (PMSA) is the statutory body established under the Property Management Services Ordinance (PMSO)(Cap 626) and is tasked to regulate and promote the development of the property management industry. For further details about the PMSA, please visit website at www.pmsa.org.hk.
Applications are invited for the following position:
Officer (Complaints and Enforcement) (Ref. No.: PMSA-OCE-21/25)
Responsibilities
Reporting to the Manager (Complaints and Enforcement), the appointee will be required to:
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handle enquiries, complaints and conduct enforcement inspections properly and timely;
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collect and analyse evidence for disciplinary cases in accordance with the PMSO and other relevant ordinances
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carry out investigations and gather evidence for alleged disciplinary offences;
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assist in preparing various case reports and statistical reports, etc.;
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prepare for and attend disciplinary hearings and court as witness; and
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undertake ad-hoc tasks as assigned from time to time.
Requirements
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Tertiary education or above in any disciplines;
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A minimum of 1 year relevant working experience;
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Experience in handling complaints and customer service will be an advantage;
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Enforcement experience in governmental departments/ statutory bodies/ authorities will be an advantage;
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Good commend in Microsoft Office applications including Word, Excel, PowerPoint and Chinese Word Processing;
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Good command of both written and spoken English and Chinese (preferably attained Level 3 or above in HKDSEE, or Grade “C” or above in English Language (Syllabus B) and Chinese Language in HKCEE, or equivalent);
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Good report writing skills;
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A team player with strong sense of responsibility and communications skills; and
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Independent, empathetic, possesses good common sense and able to work under pressure.
A three-year employment contract will be offered. Remuneration will be commensurate with qualifications and experience.
Interested parties please send your curriculum vitae stating the position (with reference number) you are applying for, current and expected salary, either by email to hr@pmsa.org.hk or by mail to the Manager (Administration and Resources Management), The Property Management Services Authority, Units 806-8, 8/F, Dah Sing Financial Centre, 248 Queen’s Road East, Wan Chai, Hong Kong on or before 8 June 2025.
All information provided by applicants will be treated in strict confidence and used for recruitment purpose only.
