Senior Officer (Complaints and Enforcement) (6-month contract)
(Ref. No.: PMSA-SOCE-24/26)
The Property Management Services Authority (PMSA) is the statutory body established under the Property Management Services Ordinance (PMSO)(Cap 626) and is tasked to regulate and promote the development of the property management industry. For further details about the PMSA, please visit website at www.pmsa.org.hk.
Applications are invited for the following position:
Senior Officer (Complaints and Enforcement) (6-month contract) (Ref. No.: PMSA-SOCE-24/26)
Responsibilities
Reporting to the Senior Manager (Complaints and Enforcement), the appointee will be required to:
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Handle enquiries and complaint cases relating to suspected disciplinary offences and other offences under the PMSO;
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Conduct enforcement inspections in respect of the licensees;
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Collect and analyse evidence for disciplinary cases in accordance with the PMSO and other relevant ordinances;
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Carry out investigations and gather evidence for alleged disciplinary offences;
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Prepare various case reports and statistical reports, etc.; and
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Undertake ad-hoc tasks as assigned from time to time.
Requirements
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A recognised university degree or equivalent qualification;
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A minimum of 3 years’ relevant working experience in handling complaints, preferably with law enforcement experience in governmental departments/ statutory bodies/ authorities;
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Good command of both written and spoken English and Chinese;
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Good report writing skills;
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Proficient in Microsoft Office applications including Word, Excel, PowerPoint and Chinese Word Processing;
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A team player with strong sense of responsibility and communications skills;
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Independent, empathetic, possesses good common sense and able to work under pressure; and
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Immediately availability is highly preferred.
Remuneration will be commensurate with qualifications and experience. This position is offered on a temporary contract. For the successful candidate, future employment may be considered based on performance and organisational needs.
Interested parties please send your curriculum vitae stating the position (with reference number) you are applying for, current and expected salary, either by email to hr@pmsa.org.hk or by mail to the Manager (Administration and Resources Management), The Property Management Services Authority, Units 806-8, 8/F, Dah Sing Financial Centre, 248 Queen’s Road East, Wan Chai, Hong Kong. Review of applications will continue until the vacancy is filled.
Where appropriate, applicants may also be considered for other vacancies within the organization. All information provided by applicants will be treated in strict confidence and used for recruitment purposes only. Information provided will be kept for 12 months and will be destroyed afterwards.
