Senior Officer (Complaints and Enforcement) (6-month contract)
(Ref. No.: PMSA-SOCE-34/26)
The Property Management Services Authority (PMSA) is the statutory body established under the Property Management Services Ordinance (PMSO)(Cap 626) and is tasked to regulate and promote the development of the property management industry. For further details about the PMSA, please visit website at www.pmsa.org.hk.
Applications are invited for the following position:
Senior Officer (Complaints and Enforcement) (6-month contract) (Ref. No.: PMSA-SOCE-34/26)
Responsibilities
Reporting to the Manager (Complaints and Enforcement), the appointee will be required to:
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Handle enquiries, complaints and conduct enforcement inspections in a proper and timely manner;
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Collect and analyse evidence for disciplinary cases in accordance with the PMSO and other relevant ordinances;
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Conduct investigations and gather evidence for alleged disciplinary offences;
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Assist in preparing case reports, statistical reports, and other related reports;
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Prepare for and attend disciplinary and appeal hearings, and court as a witness; and
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Undertake ad-hoc assignments as directed.
Requirements
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A recognised university degree or equivalent qualification;
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At least 3 years’ relevant experience in complaints handling; law enforcement experience in government departments, statutory bodies or authorities is preferred;
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Proficiency in Microsoft Word, Excel, PowerPoint and Chinese word processing;
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Good command of written and spoken English and Chinese;
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Good report writing skills;
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A team player with strong sense of responsibility and communications skills;
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Ability to work independently and under pressure, with empathy and good common sense; and
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Immediate availability is highly preferred.
Remuneration will be commensurate with qualifications and experience. This position is offered on a temporary contract.
Interested parties please send your curriculum vitae stating the position (with reference number) you are applying for, current and expected salary by email to hr@pmsa.org.hk. Review of applications will continue until the vacancy is filled.
Where appropriate, applicants may also be considered for other vacancies within the organization. All information provided by applicants will be treated in strict confidence and used for recruitment purposes only. Information provided will be kept for 12 months and will be destroyed afterwards.
