PMSA Annual Report 2024-25

65 Annual Report 2024-25 Property Management Services Authority 行政總裁報告 Chief Executive Officer’s Report 財務報告 Financial Highlights 年度概覽 Highlights of the Year 年度回顧 Review of the Year 積極溝通聯繫 Active Communication 機構管治 Corporate Governance 主席的話 Chairperson’s Message 年度職權範圍內投訴個案處理概況 Overview for the Year of Handling Complaints within Jurisdiction * 因單一投訴個案可能同時涉及多項分類項目，故各分類項目的統計總和會超過實際投訴個案的總數。 As individual complaint case may span multiple categories, the total count of complaints by category thus exceeds the total number of complaint cases. 117 宗 Cases 宗 Cases 115 宗 Cases 總數 Total 1483 * 宗 Cases 關乎物業的財務及資產管理 Finance and asset management 例如不同意財政預算的制定、賬目 錯誤、拒絕查閱財務紀錄的要求 (e.g. dispute over budget plan, accounting discrepancies, refusal in permitting inspection of financial record) 其他 Others 例如持牌人不符合持牌準則、 違反持牌條件或有關規定 (e.g. licensees failing to meet l icensing criteria, breaching licence conditions or relevant regulations, etc.) 物業的維修、保養及改善 Repair, maintenance and improvement 例如沒有維修或更換破損的喉管 或外牆 (e.g. failure in carrying out repair or replacement of defective water pipes or external wall) 417 物業的一般管理服務 General management services 例如沒有妥善跟進投訴、沒有妥善處理噪音滋擾、沒有妥善處理佔用公用地方、沒有協助或安排舉 行業主會議、物管公司離任時沒有妥善處理交接事宜 (e.g. failure to properly follow up on complaints, handle noise nuisance, deal with occupation of common areas of property, assist in convening or arranging owners’ meeting, hand over at the end of service appointment) 65 宗 Cases 關乎物業的設施管理 Facility management 例如佔用物業公用地方及停 車場的公用部份 (e.g. occupation of common a r e a o f p r o p e r t y a n d common part of carpark) 654 宗 Cases 物業所處環境的管理 Management of property environment 例如沒有按時清理垃圾、 公用設施清潔不足、沒有保安員 當值、保安員沒有按時巡邏公用 地方 (e.g. failure to collect refuse on schedule, insufficient cleaning of common area, no security guard on duty, security guards’ failure to pa t ro l common areas o f property according to schedule) 115 宗 Cases